Common questions about emergency towing in Townsville
Standard local towing (under 15km) costs $99-$150. Emergency towing is $120-$180. Heavy vehicle towing is $150-$300+. Roadside assistance services like jump starts and tire changes are $70-$120. We quote upfront before dispatching. See our pricing page for complete details.
Most emergency calls in Townsville suburbs: 15-20 minutes. Bruce Highway corridor: 20-30 minutes. Regional areas: 30-45 minutes. These are average times – actual arrival depends on your exact location and our current truck position. We prioritize emergency calls above all else.
Yes. We provide true 24/7 emergency towing service every day of the year including weekends and holidays. Emergency towing doesn't keep business hours – call us anytime at 0451 252 501.
All Townsville suburbs including Kirwan, Aitkenvale, Hyde Park, Douglas, Mount Louisa, Bohle, and everywhere else within greater Townsville. We also service the Bruce Highway corridor, Magnetic Island (by arrangement), and regional areas including Giru, Ingham, and Charters Towers. Call us to confirm coverage for your specific location.
For emergency towing, after-hours calls may include a $30-$50 surcharge (nights, weekends, holidays). For scheduled breakdown towing, we offer both business-hours rates and after-hours rates. We quote the total price upfront including any after-hours fees.
Many comprehensive car insurance policies include towing coverage. Check your policy – you might have $100-$200 coverage for towing costs. For accident-related towing, your insurance almost always covers it. We work with all major insurers and can often bill them directly. RACQ and NRMA roadside assistance also covers towing within certain limits.
Yes. AWD vehicles require flatbed towing to protect the drivetrain (you can't tow them with two wheels on the ground). We have flatbed trucks for AWD, 4WD, luxury, and low-clearance vehicles. Flatbed towing adds $30-$70 to the base towing cost.
For emergency towing, yes – you should be present or nearby for safety and to direct us to your preferred destination. For scheduled breakdown towing (car at home won't start), you can arrange for us to pick it up while you're at work if you leave keys and instructions. We'll call when we arrive and when it's delivered.
Cash, all major credit and debit cards. For businesses, we offer invoice billing with 30-day terms for established accounts. There may be a small credit card processing fee (2-3%). We don't have EFTPOS machines that work everywhere, so cash is sometimes preferred for remote locations.
Yes. Jump starts are part of our roadside assistance service. We bring portable jump starters and can get your car running in most cases. Jump start service costs $70-$100. If jump starting doesn't work, we can tow your vehicle to a mechanic to diagnose the problem.
We provide winching service to extract vehicles stuck in mud, sand, ditches, or embankments. Simple winch jobs start around $120. Complex recoveries (vehicle deeply stuck or in difficult position) cost more. We assess the situation upon arrival and quote before beginning recovery work.
Yes. We have specialized equipment and techniques for motorcycle towing. Proper wheel chocks and tie-downs ensure your bike is transported safely. Motorcycle towing costs $70-$130 depending on distance. Most motorcycles require flatbed transport.
We tow anywhere in North Queensland. Local Townsville tows are most common. Regional towing to Ingham, Charters Towers, or other locations is available – pricing depends on distance. Base rate includes 10-15km; additional distance is $2-$3/km. Long-distance tows are quoted individually.
Yes. We operate both wheel-lift tow trucks (standard towing) and flatbed trucks (for AWD vehicles, low-clearance cars, severely damaged vehicles, and motorcycles). Flatbed costs $30-$70 more than standard towing but is required for certain vehicle types.
Yes. Locked wheels, seized brakes, transmission problems, or flat tires don't prevent towing. We use dollies or flatbed as needed to load vehicles that can't roll normally. Tell us about the issue when you call so we bring appropriate equipment.
Proper towing doesn't damage vehicles. We use correct loading techniques, appropriate equipment for your vehicle type, and secure tie-downs. Your vehicle is insured during transport. Most concerns about towing damage come from improper techniques – which we don't use.
Yes, up to 4.5 tonnes. We tow light commercial trucks, vans, box trucks (Isuzu, Hino, Fuso), and work vehicles. Heavy vehicle towing costs $150-$300+ depending on vehicle weight and distance. We offer business accounts with invoice billing for fleet operators.
Call 0451 252 501 and we dispatch immediately for emergencies. No callbacks, no waiting on hold, no "we'll get there when we can." Emergency calls are prioritized above everything else. Most Townsville emergencies: under 20 minutes arrival.
Yes. Tell us your location and where your vehicle needs to go, and we'll quote the price upfront. What we quote is what you pay – no surprise fees or hidden charges. For emergency situations where you need help immediately, we prioritize dispatch and confirm pricing upon arrival.
Call us at 0451 252 501 or visit our contact page to get in touch.